Thank you for shopping at Bookie! This shipping policy outlines the terms and conditions related to the shipping and delivery of your orders. Please read this policy carefully to understand our procedures and requirements.
1. Shipping Destinations
We currently ship to addresses within the United States, including Alaska and Hawaii. We do not ship to P.O. Boxes or APO/FPO addresses at this time. We are working to expand our shipping destinations in the future.
2. Shipping Methods and Costs
We offer the following shipping methods:
Shipping costs will be displayed at checkout before you finalize your order. Please note that shipping times are estimates and may vary depending on factors such as weather conditions, holidays, and carrier delays.
3. Order Processing Time
Orders are typically processed within 1-2 business days. Processing time includes verifying your order, preparing your items for shipment, and packaging your order securely. Please note that processing time may be longer during peak seasons or promotional periods.
4. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date. Tracking information may take up to 24 hours to become available.
5. Delivery
We partner with reputable shipping carriers to ensure your order is delivered safely and on time. Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
If you are not available to receive your order at the time of delivery, the carrier may leave the package at your doorstep, with a neighbor, or at a designated pickup location. Please refer to the carrier’s tracking information for specific delivery instructions.
6. Shipping Delays
While we make every effort to ensure your order is delivered on time, shipping delays may occur due to factors beyond our control, such as weather conditions, carrier delays, and unforeseen circumstances. We are not responsible for delays caused by these factors. If your order is significantly delayed, please contact us through our website contact form, and we will work with the carrier to resolve the issue.
7. Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately through our website contact form. We will work with the carrier to investigate the issue and take appropriate action, which may include a replacement, refund, or store credit. Please retain all original packaging and documentation in case the carrier needs to inspect the shipment.
8. International Shipping
At this time, we do not offer international shipping. We apologize for any inconvenience this may cause. We are exploring options to expand our shipping destinations in the future.
9. Contact Us
If you have any questions or concerns about our shipping policy, please contact us through our website contact form. Our customer service team is here to assist you and ensure your shopping experience with Bookie is enjoyable and hassle-free.
Bookie
California
