Refund and Return Policy

At Bookie, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy. Please read the following guidelines to understand our procedures and requirements.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be returned within 30 days of the original purchase date.
• The item must be in its original condition, unopened, unused, and with all original packaging and tags intact.
• You must provide a valid proof of purchase, such as the order number or receipt.

The following items are not eligible for return:

• E-books and digital downloads
• Used or damaged items (unless the damage occurred during shipping)
• Items purchased on final sale or clearance

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Send us a message through our website contact form within 30 days of your purchase. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Authorization: Our customer service team will review your request and provide you with a return authorization (RA) number and detailed instructions on how to proceed.
3. Pack Your Return: Carefully pack the item(s) you are returning in the original packaging, ensuring they are well-protected to prevent damage during transit. Include a copy of your proof of purchase and the RA number inside the package.
4. Ship Your Return: Ship the package to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping service to ensure your return arrives safely.

3. Inspection and Processing

Once we receive your return, our team will inspect the item(s) to ensure they meet the eligibility criteria outlined above. If the return is approved, we will process your refund within 7-10 business days. You will receive a confirmation email once the refund has been issued.

4. Refund Options

We offer the following refund options:

• Original Payment Method: The refund will be credited back to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your statement, depending on your bank or credit card company.
• Store Credit: If you prefer, we can issue a store credit for the full purchase amount, which can be used for future purchases on our website.

5. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item on our website.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately through our website contact form within 7 days of receiving your order. Provide detailed information about the issue, including photos of the damage or defect. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.

7. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Personalized or customized items

8. Return Shipping Costs

You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged item). In such cases, we will provide a prepaid shipping label or reimburse you for the return shipping costs upon receipt of the returned item.

9. Contact Us

If you have any questions or concerns about our refund and return policy, please contact us through our website contact form. Our customer service team is here to assist you and ensure your shopping experience with Bookie is enjoyable and hassle-free.

Bookie

California